Shipping policy
Thank you for shopping with us. Below you will find all the information regarding our shipping process.
Processing Time
All orders are processed within 1–2 business days. Orders are not processed or shipped on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipping your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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United States: 3–7 business days
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Canada: 5–10 business days
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International Shipping: 7–15 business days
Delivery delays can occasionally occur due to customs or carrier issues.
Shipment Confirmation & Tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will become active within 24–48 hours.
Customs, Duties and Taxes
We are not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost or Damaged Packages
We are not responsible for packages lost or damaged during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Address
Please ensure that your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
Email: javiermettae@icloud.com